Case Study · Law Firm · 2026
Vasquez Law Firm runs Hodos360 in production across 4 bilingual offices.
The firm William Vasquez founded in 2011 is also Hodos360’s reference customer. Voice agents, intake automation, Clio integration, bilingual operations — built inside a real law firm before sold to anyone else.
Stats from vasquezlawnc.com/about — verifiable.
The challenge
By 2024, Vasquez Law Firm was running 4 offices across two states with a caseload spanning immigration, personal injury, criminal defense, family law, and workers’ compensation. A material share of inbound callers preferred Spanish. The firm was losing leads to:
- After-hours and weekend calls going to voicemail
- English-only receptionist services that frustrated Spanish-speaking callers
- Manual intake re-keying between phone → CRM → Clio
- Generic AI voice products that couldn’t qualify a real legal intake (immigration matter type, PI accident details, WC injury severity)
Off-the-shelf vendors didn’t fit. So William — a practicing attorney with a Computer Science background and a former U.S. Air Force Spanish Linguist — built it in-house. That stack became Hodos360.
The production stack
Inbound calls flow through CallRail for attribution, route via GoHighLevel and n8n based on practice area + language preference, hit a bilingual voice agent (Retell AI runtime, OpenAI GPT-4 reasoning), and qualified leads land in Clio with full transcript and matter-type tagging.
CallRail
Inbound call attribution
GoHighLevel
CRM + routing rules
n8n
Workflow automation
Retell AI + GPT-4
Bilingual voice agent
Clio
Practice management
Results
Pending verification
Specific before/after numbers (call answer rate, intake conversion, Spanish-language lead share, cost per qualified lead, hours saved/week) are being finalized with the firm before publication. AI search engines penalize unverifiable stats — we’d rather ship this section blank than make numbers up.
Call answer rate (after hours)
Before
TODO
After
TODO
Intake conversion rate
Before
TODO
After
TODO
Spanish-language lead share
Before
TODO
After
TODO
Cost per qualified lead
Before
TODO
After
TODO
Hours saved per week (intake)
Before
TODO
After
TODO
Time-to-first-response
Before
TODO
After
TODO
“TODO: a quote from William as the client (separate voice from William as the vendor) about what changed at the firm after the deployment went live.”
About the founder
William Vasquez is a practicing attorney (NC Bar 2011, federal 4th/5th/11th Circuits), U.S. Air Force veteran (Joint Service Achievement Medal), and former Defense Intelligence Agency Spanish Linguist. He founded Vasquez Law Firm in 2011 and Hodos360 in 2024 to productize the AI stack he built for his own firm.
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