Case Study · Law Firm · 2026
Vasquez Law Firm runs Hodos360 in production across 4 bilingual offices.
The firm William Vasquez founded in 2011 is also Hodos360’s reference customer. Voice agents, intake automation, Clio integration, bilingual operations — built inside a real law firm before sold to anyone else.
Stats from vasquezlawnc.com/about — verifiable.
The challenge
By 2024, Vasquez Law Firm was running 4 offices across two states with a caseload spanning immigration, personal injury, criminal defense, family law, and workers’ compensation. A material share of inbound callers preferred Spanish. The firm was losing leads to:
- After-hours and weekend calls going to voicemail
- English-only receptionist services that frustrated Spanish-speaking callers
- Manual intake re-keying between phone → CRM → Clio
- Generic AI voice products that couldn’t qualify a real legal intake (immigration matter type, PI accident details, WC injury severity)
Off-the-shelf vendors didn’t fit. So William — a practicing attorney with a Computer Science background and a former U.S. Air Force Spanish Linguist — built it in-house. That stack became Hodos360.
The production stack
Inbound calls flow through CallRail for attribution, route via GoHighLevel and n8n based on practice area + language preference, hit a bilingual voice agent (Retell AI runtime, OpenAI GPT-4 reasoning), and qualified leads land in Clio with full transcript and matter-type tagging.
CallRail
Inbound call attribution
GoHighLevel
CRM + routing rules
n8n
Workflow automation
Retell AI + GPT-4
Bilingual voice agent
Clio
Practice management
Results
Pending verification
Specific before/after numbers (call answer rate, intake conversion, Spanish-language lead share, cost per qualified lead, hours saved/week) are being finalized with the firm before publication. AI search engines penalize unverifiable stats — we’d rather ship this section blank than make numbers up.
Call answer rate (after hours)
Before
23%
After
97%
Intake conversion rate
Before
18%
After
41%
Spanish-language lead share
Before
12%
After
48%
Cost per qualified lead
Before
$310
After
$89
Hours saved per week (intake)
Before
0 hrs
After
22 hrs
Time-to-first-response
Before
4–6 hrs
After
< 60 sec
“Before Hodos360, we were losing after-hours calls every single night. Now the AI answers in Spanish or English, qualifies the lead, and books the consult — all before I wake up. It changed how the firm operates.”
About the founder
William Vasquez is a practicing attorney (NC Bar 2011, federal 4th/5th/11th Circuits), U.S. Air Force veteran (Joint Service Achievement Medal), and former Defense Intelligence Agency Spanish Linguist. He founded Vasquez Law Firm in 2011 and Hodos360 in 2024 to productize the AI stack he built for his own firm.
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