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Voice AI

The engineering and operational realities of running voice AI agents in production — bilingual prompt design, regional accent handling, custom vocabulary biasing, and the things that only surface after a few thousand real calls.

Voice AI · April 27, 2026 · 12 min read

Bilingual voice agents: why Spanish-first is harder than you think

Most 'bilingual' AI voice agents I've evaluated are English-first products with Spanish bolted on as a routing branch. They sound machine-translated, they don't handle code-switching, and they drop conversion when the caller actually prefers Spanish. Here's what we learned building a genuinely Spanish-fluent voice agent for Vasquez Law Firm — and why it took longer than we expected.

By William Vasquez

Voice AI · April 28, 2026 · 11 min read

The bilingual law-firm market: where the biggest legal intake gap actually is

Most legal-tech vendors talk about AI for law firms in the abstract. The largest underserved segment in US legal intake right now is bilingual — Spanish-speaking callers who hit English-only AI receptionists and hang up. Here is the market, the math, and why solos who serve bilingual communities have an outsized opportunity.

By William Vasquez

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